Live from 08:00 AM
As individuals we largely operate through a digital lens, whether that be online banking, apps, video calls or remote working platforms. Smart technology is a common feature of our lives, which has been further accelerated by the pandemic. With this in mind, it’s important to remember that the housing sector itself is built upon individuals – staff, tenants, contractors, and many others.
Within the housing sector its predicted that 75% of customer interactions will be made online by 2023. It’s clear that the digital revolution is already here, with the next big question in that case being - what is the digital roadmap for the housing sector?
Salford Professional Development will bring experts and innovators in the field for the fifth time to try and answer this crucial question. An informative day filled with useful case studies, practical advice, methods of improving customer experience, data capture and analysis, as well as an opportunity to discuss your challenges and ask questions to our panel of experienced speakers.
Join us and discover a wealth of information to assist with your organisation’s digital needs.
Highlights of the Digital Housing Conference include:
Please note timings/speakers/topics are subject to change
The Affordable Housing Commission (AHC) chaired by Lord Best with 15 leading players from across the housing world. The Commission has an ambitious work programme and has tasked itself with examining the causes and effects of the affordability crisis, explore and propose workable solutions (big and small) and build consensus for change.
To ensure councils have the help they need to innovate and improve their performance by working in partnership with sector bodies and other national level improvement organisations. To deliver an effective programme of sector-led support, including peer challenges, productivity, leadership development programmes, tools to share comparative performance data, sharing good and innovative practice, in line with the MoU with DCLG on sector led improvement
Innovation comes in many forms but not without sustained effort, the right environment, and a clear line of sight to the problem you’re trying to solve. Halton Housing is an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. Known for an innovative approach – “strengthening our reputation as a landlord of choice in the borough and beyond”
About 1.5 million homes in the UK still do not have internet access, a report by Ofcom has found.
It found 20% of children did not always have access to a device for online learning while schools were closed. How will the country’s poorest tenants cope with an increase towards digitally-led services?
Nick Atkin has previously introduced a fully flexible/ remote working approach. He also led the move to 90% of customer led transactions to be delivered through online self-service channels. He is a keen advocate of innovation and uses digital as an enabler to drive fundamental change in how businesses operate. He is also a disruptor in the ‘future of work’ debate and has been paperless for 19 years.
Everyone is talking about the importance of digital transformation in social housing, though the focus on new shiny tech and a lack of a culture of data-led decision making, creates difficulties for organisations to capitalise on the benefits. In this session we'll explore the HACT experience of collaborating with the housing sector and the benefits of keeping social value and tenant outcomes central to all new tech solutions.
Professor Will Swan leads the Applied Buildings and Energy Research Group (ABERG) at the University of Salford, which he established in 2011. ABERG is home to the Salford Energy House, a whole test house within an environmental chamber, which has undertaken ground-breaking work on retrofit and controls. He has a background in industry-focused research, previously being sustainability and performance measurement lead at the Centre for Construction innovation before establishing ABERG
The Auditorium Sessions & Resource Center are available until November 14th, 2021
Come back and watch the sessions you missed or download/share any of the materials.