14th October 2021

Live from 08:00 AM







Welcome to the Virtual Event

As individuals we largely operate through a digital lens, whether that be online banking, apps, video calls or remote working platforms. Smart technology is a common feature of our lives, which has been further accelerated by the pandemic. With this in mind, it’s important to remember that the housing sector itself is built upon individuals – staff, tenants, contractors, and many others.

Within the housing sector its predicted that 75% of customer interactions will be made online by 2023. It’s clear that the digital revolution is already here, with the next big question in that case being - what is the digital roadmap for the housing sector?

Salford Professional Development will bring experts and innovators in the field for the fifth time to try and answer this crucial question. An informative day filled with useful case studies, practical advice, methods of improving customer experience, data capture and analysis, as well as an opportunity to discuss your challenges and ask questions to our panel of experienced speakers.

Join us and discover a wealth of information to assist with your organisation’s digital needs.

Highlights of the Digital Housing Conference include:

Event Sponsors

Digital Housing Conference

Please note timings/speakers/topics are subject to change

14th October 2021


Conference Opens: exhibition and networking


Opening Keynote: Can technology help ease our housing crisis?

The Affordable Housing Commission (AHC) chaired by Lord Best with 15 leading players from across the housing world. The Commission has an ambitious work programme and has tasked itself with examining the causes and effects of the affordability crisis, explore and propose workable solutions (big and small) and build consensus for change.

Lord Richard Best OBE
Chair, Affordable Housing Commission



Putting the customer, whoever they are, at the heart of customer services

To ensure councils have the help they need to innovate and improve their performance by working in partnership with sector bodies and other national level improvement organisations. To deliver an effective programme of sector-led support, including peer challenges, productivity, leadership development programmes, tools to share comparative performance data, sharing good and innovative practice, in line with the MoU with DCLG on sector led improvement

Peter Fleming
Chair: Improvement and Innovation Board, Local Government Association



Getting the building blocks right for digital innovation and transformation

Innovation comes in many forms but not without sustained effort, the right environment, and a clear line of sight to the problem you’re trying to solve. Halton Housing is an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. Known for an innovative approach – “strengthening our reputation as a landlord of choice in the borough and beyond”

Paul Croston
Director of Technology, Digital and Data - Halton Housing





Who are we leaving behind, in the great digital divide?

About 1.5 million homes in the UK still do not have internet access, a report by Ofcom has found.
It found 20% of children did not always have access to a device for online learning while schools were closed. How will the country’s poorest tenants cope with an increase towards digitally-led services?

Lara Oyedele
Non-Executive Director, Housing21/Chair of the Board of Trustees, Hope Housing (Bradford) Ltd



The Future of Work is Now

Nick Atkin has previously introduced a fully flexible/ remote working approach. He also led the move to 90% of customer led transactions to be delivered through online self-service channels. He is a keen advocate of innovation and uses digital as an enabler to drive fundamental change in how businesses operate. He is also a disruptor in the ‘future of work’ debate and has been paperless for 19 years.

Nick Atkin
Chief Executive, Yorkshire Housing





Tenants at the Heart of Developing Digitally

Everyone is talking about the importance of digital transformation in social housing, though the focus on new shiny tech and a lack of a culture of data-led decision making, creates difficulties for organisations to capitalise on the benefits. In this session we'll explore the HACT experience of collaborating with the housing sector and the benefits of keeping social value and tenant outcomes central to all new tech solutions.

Michael McLaughlin
Digital Lead, HACT Housing



Closing Keynote

Professor Will Swan leads the Applied Buildings and Energy Research Group (ABERG) at the University of Salford, which he established in 2011. ABERG is home to the Salford Energy House, a whole test house within an environmental chamber, which has undertaken ground-breaking work on retrofit and controls. He has a background in industry-focused research, previously being sustainability and performance measurement lead at the Centre for Construction innovation before establishing ABERG

Professor Will Swan
Director of Energy House Laboratories, University of Salford



Live Event Ends

The Auditorium Sessions & Resource Center are available until November 14th, 2021
Come back and watch the sessions you missed or download/share any of the materials.

Learning Outcomes

  • Understanding the true value in which digital transformation will benefit your organisation
  • Evaluating the importance of investments in establishing long term cost-cutting solutions
  • Learning how to identify efficiency factors in the business using effective data analysis
  • Better understanding of the areas in which digital transformation can make a difference
  • Explore how the Internet of Things has demonstrated successful outcomes
  • Examining the best future-proof technologies expected from customers
  • Learning about successful relevant digital transformation programmes through case studies
  • Understanding how the IT skills gap might directly affect your business
  • Learning how to implement the best possible approach for supporting green initiatives
  • Opportunity to have your questions answered in live panel Q&As
  • Network with key figures associated with digital housing

Who Should Attend

  • Architectural Technicians
  • Area Housing Managers
  • Assistant Directors
  • Business Development Officers
  • Business Support Officers
  • Commercial Managers
  • FM Managers
  • Head of Assurance and Supplier Managements
  • Housing Digital Innovation Leads
  • Housing Director
  • Housing Investment Managers
  • Housing Managers
  • Housing Service Development Managers
  • Housing Tenancy Managers
  • Policy and Project Advisors
  • Strategic Asset Managers
  • Systems Support Officers

Frequently Asked Questions

This is an online event. You do not have to travel to any specific location. You can participate anywhere that you have internet access. The event is accessible from desktop, mobile and tablet devices.
vFairs can be accessed through all devices without installing any software. However, our webinars are powered through zoom. You will not need a zoom account to access the webinars, but your device must be Zoom compatible. Devices provided from your workplace may not be zoom compatible, and in this case we recommend use of a personal device.
To visit booths, and chat with exhibitors you can click the "Exhibition Hall" button and that will take you directly to the exhibit hall.
This event is designed specifically for professionals working within the housing sector. If you are a supplier or sales representative and would like to enquire as to how to attend the event, please give us a call on 0161 295 3000
Yes. Like any physical event, we will have a digital briefcase for you! You can add all of the documents available to the online digital briefcase in your account and then email them to yourself at the end of the event.
Yes, all of our content will be accessible for 30 days post event where you can listen to content on-demand.
Your login details will be emailed to you ahead of the event. You can use these details to access the online event, if you haven’t received this please do check your junk mail.